Terms & Conditions

The Vintage Garden Room reserves the right to alter the terms and conditions without notice. These changes will take place on the day they are posted. Any changes will be posted on our website.

The Vintage Garden Room Ltd is a trade only supplier. Therefore, evidence of business trading will be required before supplying to any potential Trade Customer. The Trade Customer must provide documentary proof, as well as a fully completed The Vintage Garden Room trade application, which can be found on our website www.thevintagegardenroom.co.uk

The Vintage Garden Room Ltd reserves the right to reject any application they feel does not meet the necessary account criteria.

The Vintage Garden Room Ltd reserves the right to change prices without notice.

The Vintage Garden Room Ltd reserves the right to cancel trade accounts without notice.

Purchase of Products

The Trade Customer requires a minimum order value of £500.00 + vat for orders placed at Trade Show events.

Please note when you place an order for items that are in stock, the stock will automatically be allocated to your order and held for a maximum of 14 days. Orders placed for items that are out of stock will be kept on record on your The Vintage Garden Room trade account, and the items will then be supplied once the item is back in stock.

Product Information

The Vintage Garden Room Ltd source develop and manufacturer from multiple international markets.

The majority of our products are either handmade or hand finished and therefore allot of items are never exactly the same.

We feel that’s it’s important that you know that, so you can understand if the products are slightly different from time to time. We do work to an exact standard with clear and detailed product specifications for each item.

Deliveries

We do not have a minimum spend per year, but the following order values need to be met for carriage paid:

  • UK mainland – £500 + vat. Any orders under £500 will be subject to a delivery fee
  • Ireland, Northern Ireland and outside UK mainland – £1,000 + vat. We will not arrange delivery for orders under this amount.
  • Europe and rest of the world – Please contact us using info@thevintagegardenroom.co.uk

The Trade Account premises must have good road access which facilitates the delivery of the goods. Please note that we will often deliver on heavy goods vehicles which will require access to the delivery point as close as possible. Our drivers will be unaccompanied so may require assistance with unloading.

The products are only insured to the Trade Customers delivery door. Please note that if the drivers deliver/move stock within the Trade Customers premises this is not insured. We always ask that our drivers remain with their vehicles at all times.

The Vintage Garden Room Ltd allocates up to 1 hour to complete the delivery (large orders delivery times are handled separately). If the delivery takes more than 1 hour The Vintage Garden Room Ltd reserves the right to charge additional handling time.

The Vintage Garden Room Ltd operate a multi-drop delivery process. As a result, The Vintage Garden Room Ltd can only give a date for delivery. If you require a AM or PM delivery, this can be arranged but there will be an additional cost. The Vintage Garden Room Ltd try where possible to accommodate all delivery requests but cannot always satisfy all requirements.

The Vintage Garden Room Ltd will not deliver to the private/residential address unless previously authorised.

International Sales

Please contact us using info@thevintagegardenroom.co.uk.

Payments

Initial orders are COD, paid on a pro-forma basis. After your first three transactions, subject to the relevant credit checks we can discuss a change in payment terms.

The Company reserves the right to levy a charge of 15% of Total Order Value if an order is cancelled without reasonable cause. The Company reserves the right to levy a charge of 15% of Total Invoice Value (excluding VAT) if a pre-booked delivery is refused without reasonable cause. In both cases the definition of “Reasonable Cause” will be at the sole discretion of the Company.

Returns, Damages/Discrepancies Uplifts

Trade Customers must inspect the condition of the goods immediately upon receipt and report in writing, within 3 working days of any damaged goods or shortages.

Trade Customers must fill in the returns form which is located on www.thevintagegardenroom.co.uk

Please keep all the goods in the original packaging. Under no circumstances will we accept returns that do not have their original packaging. Due to the nature of products please ensure that substantial care is taken while unpacking the items. Drivers will not uplift returned items if they do not feel they are adequately packaged for return.

The Vintage Garden Room Ltd will not accept returns of any items that have not been delivered by The Vintage Garden Room or its designated. The Vintage Garden Room Ltd will not be held responsible for any damages incurred via a third-party carrier/couriers including own transport. All goods must be checked within 3 days (including Saturday and Sunday) before transporting on to end user. Only goods that The Vintage Garden Room Ltd has consented to be returned in line with the policy will be accepted.

All delivery notes must be signed, and name printed by the Trade Customer and the driver delivering the order. All return deliveries will be inspected for accuracy of quantity and quality of goods received. In the event of discrepancy, notes will be made by the driver and The Vintage Garden Room Ltd representative. A copy of this detail will be forwarded to The Trade Customer for their information.

Please ensure that the items for return are ready for collection on the agreed date and time. The Vintage Garden Room Ltd will only attempt to pick these returned items up once. If the items are not available the Trade Customers returns request will be cancelled and no credit will be issued.

All returned goods are fully inspected by The Vintage Garden Room Ltd Quality Control team. The refund will only be processed once the Quality Control team sign off that the goods are faulty. When the refund has been agreed, a Credit Note will be issued on your The Vintage Garden Room trade account.

Cancellations

All orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. Once the items have left The Vintage Garden Room the full delivery and returns costs will be incurred.

The Buyer will be charged £20.00 minimum or 20% for any items returned to stock at the Buyers request.

Product Marketing

The Vintage Garden Room Ltd have detailed and high-resolution images of all stocked items. This photography can be provided to support the Trade Customers marketing materials. At the time of request, please provide information as to where the material will be used. The Vintage Garden Room Ltd reserves the right to ask for the material to be removed if we feel it is not being used to promote the products in line with the brand credentials.

The Trade Customer cannot use The Vintage Garden Room Ltd product/item codes and descriptions for any marketing purposes.

The Vintage Garden Room does allow the Trade Customer to advertise or promote any of The Vintage Garden Room items on Amazon, E-Bay or Multi Channel Retailers selling websites without strict prior approval from The Vintage Garden Room.

Showroom Visits

The Vintage Garden Room showrooms are open Monday-Friday, from 9am – 5pm. Please note that our showrooms stock a substantially larger range of items than we show at the exhibitions. Therefore, we feel it is very important that you visit the showrooms. The Showroom is only accessible to customers with an existing trade account. However please email info@thevintagegardenroom.co.uk if you would like to visit the showroom and do not have a trade account as individual cases will be reviewed.

Website Policy

The Vintage Garden Room owns the copyrights in the product photos (Product Photos) and lifestyle photography. If you would like to use this imagery on your website, please contact The Vintage Garden Room for approval. The Vintage Garden Room will review the Trade Customers Website to ensure the fit is correct for both parties.

The Trade Customer will only use names that are specific to The Vintage Garden Room, range names such as; Hardwick, Loire, Oxford, Antibes, Padstow, St Ives, Italia, Epulari, Gallia, Feugera, Celine, Citrea, Maris, Thyma, In Vere, Páscuæ, In Hortum, Flores Aestate, Cintronella and Garden Mint, if they are associated with the exact products.

Further Information

All Drawings, photographs, illustrations, specifications, performance data, dimensions, weights and the like, whether contained in the contract or made by way of representation, have been provided by The Vintage Garden Room in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the goods, shall not be taken to be representations made by the Seller, and are not warranted to be accurate.

Contracts are not subject to cancellation without The Vintage Garden Room’s written consent. Where cancellation is accepted, The Vintage Garden Room shall in addition to any express terms of cancellation be entitled to reimbursement of any costs incurred by The Vintage Garden Room in connection with the contract.

The Vintage Garden Room Ltd is not liable for the Trade Customers loss of profits or economic loss. Once the goods have been delivered to the Trade Customers site, the goods are the responsibility of the Trade Customer. However, the following terms apply:

  1. The Trade Customer acknowledges that they are in possession of all goods as bailee for The Vintage Garden Room Ltd until such time as they become the property of The Vintage Garden Room Ltd.
  2. Until the goods become the property of the Trade Customer, the Trade Customer agrees to store the goods on their own premises. All goods should be stored separately from their own goods which makes them easy to identify as The Vintage Garden Room Ltd goods.
  3. All goods delivered to the Trade Customer remain the sole and property of The Vintage Garden Room Ltd until all the money due has been paid in full by the Trade Customer.
  4. The ownership of the goods shall cease if the Trade Customer does anything to entitle a receiver to take possession of the goods as asset recovery while winding up a business or bankruptcy. This only is removed if the goods have been paid for in full.
  5. When entering into a trade agreement with The Vintage Garden Room Ltd, the Trade Customer warrants they are not insolvent and knows of no circumstances which would entitle a creditor to appoint a receiver or petition for winding-up a business, this includes any other rights over their assets.
  6. The Vintage Garden Room Ltd reserves the rights to amend its prices at any time during the year
  7. All items sold by The Vintage Garden Room Ltd are for domestic use. The Vintage Garden Room Ltd will not accept any responsibility for items that are used in a commercial environment.